Refund policy

Nano Nursery – Return & Refund Policy

At Nano Nursery, we take great care in packaging and shipping our plants so they arrive healthy and happy. However, we understand that occasionally things may not go as planned during transit.

Refunds for Damaged or Dead Plants
If your plant arrives damaged or dead, we’re here to help.

To be eligible for a refund or replacement:
- A clear photo of the damaged or deceased plant must be provided
- The photo must be taken on the day of delivery
- The plant must not have been removed from its original packaging or tissue culture cup (if applicable)

Please email the photo along with your order number to growe@nanonursery.com.au, and we will assess the condition and respond promptly.

Exclusions
- Refunds will not be given for plants that have been, repotted, or altered after arrival
- No refunds will be issued for change of mind
- We cannot take responsibility for damage due to incorrect unpacking, care, or environmental conditions after delivery

Time Frame
All refund requests must be lodged within 24 hours of delivery. Requests made after this period may not be eligible for a refund.

Shipping Costs
In most cases, shipping costs are non-refundable, unless the issue was due to our error or negligence.